The Four Keys to Leadership

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Transcript:

In last week's Coaching Call, Kyle Kirchhoff describes what it takes to build a High Performance Organization and your Leadership Charter.

This is our "Leadership Charter," and one of the things that I've learned over the years is that our teams are watching and listening to you more than you realize. Our actions are scrutinized and our agents are analyzing our actions in search for leadership. People want to be led into the right direction.

If I had to boil it down into four distinct categories of leadership, they would be inspiration, influence, focus, and discipline. So, speaking about inspiration: do you inspire your team. You don't have to be that obnoxiously positive team leader, but you need to cast a positive vision of the future. Show your heart and let your agents know that you care.

Secondly, you need to be an influential leader. This is especially important in the real estate industry because we need to get results out of people. The ability to influence others and get results out of them is what can make and break a team leader in this industry. This can be the most frustrating part of being a leader - making your team see the world as you see it.

Focus can be broken down into three simple things. This is about focusing on the right people who have the right characteristics and the right accomplishments. You have to focus on doing the right things in the right way, and with the right people.

The fourth part is discipline and consistent effort, which comes down to focusing on doing the right things with the right people. Another part of discipline is a pride of work and a sense of ownership around their work and their customer service. If you can get your employees to take their business personally, and get upset when something is not up to par, you'd be amazed at the kind of things that can be accomplished.

You have to ask yourself how you are modeling your team. How does your team see you? How do you influence them? Are you providing them with inspiration? These are the questions you have to ask yourself, and these are areas that everyone can improve in.